Policies
PRIVACY POLICY
We respect the privacy of every individual who visits our site. This Privacy Policy explains how www.posinnovation.net (“Website”) collects and otherwise processes personally identifiable information (“Personal Information”).
You may choose to submit Personal Information (such as your name, address, e-mail address and telephone number) to us at several different points on our website. We collect and use Personal Information for business purposes only. We will not share this information in ways different from what is disclosed in this statement. If you have any questions about this Privacy Policy or the Website, please contact us at information@posinnovation.net.
Who is collecting your information
The Website is owned and operated by Point Of Sale Innovation (POS Innovation)
This policy applies only to www.posinnovation.net. POS Innovation is the
sole owner of the information collected on the Website.
What Information We Collect
Information on www.posinnovation.net is gathered in two ways: (1) indirectly,
i.e., certain anonymous information about all visitors, such as domain
name, and page views, which is collected through our site's technology
and is not linked to individual identities (see “Cookies” below);
and (2) directly, when you voluntarily submit Personal Information such
as, first and last names, addresses and email addresses, on various pages
of www.posinnovation.net. When we collect this type of information, we
will notify you as to why we are asking for information and how this information
will be used.
Cookies
Some information that we collect about subscribers is collected passively
through the use of “cookies.” Cookies are small files of information,
which save and retrieve information about your visit to www.posinnovation.net
- for example, how you entered and navigated our site, and what information
was of interest to you. The cookies we use do not contain personally identifiable
information.
Orders
We request information from the user on our order form. Here a user must
provide contact details currently we do not ask for any financial information,
such as credit card payment information. This information is used for billing
purposes and to fill customer's orders. In order to collect payment or
if we have trouble processing an order, this contact information is used
to get in touch with the user.
Email Addresses
Email addresses acquired through our website are added to our customer database
for email communications. Emails may be sent out for specials, announcements,
software information as well as site specific communications. You
have the right to opt out of all email newsletters by submitting the request
to information@posinnovation.net.
Please allow up to 7 days for this to take place. If you do choose to opt
out of email newsletters our staff may still send to you emails pertaining
to your site only.
Surveys & Contests
From time-to-time our site requests information from users via surveys or
contests. Participation in these surveys or contests is completely voluntary.
Contact information will be used to notify the winners and award prizes.
Survey information will be used for purposes of monitoring or improving
the use and satisfaction of the Website and other POS Innovation services.
How We Use Your Information And Who We Share It With
During the course of business, we may disclose Personal Information to third-party
service providers who have been legally contracted to help us with these
tasks, and are prohibited from using it for any other purpose. We may also
need to disclose Personal Information where required by law, court order,
or in connection with the sale or transfer of all or part of the business.
CUSTOMER CARE
For information regarding online purchases, receipt of merchandise, returning
items, warranties and questions regarding POS Innovation and www.posinnovation.net,
please email or call us using the contact information listed below. If you
wish to cancel an order, please call us.
Contact Information
E-mail: information@posinnovation.net
Eastern PA, NJ, NY Office
906 Cross Keys Drive ◊ Suite A
Doylestown, PA 18901
Phone (215)340-7550
Fax (215)340-7554
Western PA, OH, WV Office
960 West State Street ◊ Suite 120
Alliance, OH 44601
Phone (330)823-3111
Office Hours
Mon - Fri 9 am - 5 pm Sat, Sun and Holiday’s Closed
Shipping Terms & Conditions
All orders are processed
Mon – Fri during office hours. Orders placed
by Noon will ship the same day as long as payment arrangements have been
completed and the product is in stock. If you wish to cancel an order, please
call us at the numbers listed as soon as possible.
Upon order fulfillment,
an e-mail may be sent to notify you of a delivery date and to give you a
shippers tracking number. All delivery dates are estimated and may vary according
to the shipping address and method(s) of shipping you have chosen.
We do not ship on Saturday or Sunday.
Product Return Policy
To inquire about returning after market equipment returns please call us
directly at 215-340-7550 or 330-823-3111.
Software, special orders, gift cards and Full POS systems are non-returnable.
For further information on our return polices please call us or send an email to information@posinnovation.net
WARRANTY POLICY
New equipment is warranted for one year from the purchase date for parts and the first 90 days for parts and labor. During the first 90 days if any equipment purchased from us stops working due to manufacturer defect, POS Innovation will provide a loaner while the defective equipment is being repaired or at our discretion will exchange the equipment with a comparable unit. After the first 90 days equipment that breaks down due to a manufacturer defect can be sent to us for repair under the manufacturer’s warranty. Rental or loaner equipment is only available after the first 90 days for customers who are on our Gold Plan +, Premium or Platinum Support Plans. Refurbished equipment is warranted for 30 days from the date of purchase. The warrantee on the used equipment is only on the parts previously repaired. Platinum plans include an additional 1-year warranty on all new equipment purchased through POS Innovation from date of purchase or date of equipments install date. Equipment is inspected upon being received at our repair facilities. Equipment that is deemed inoperable or repairs made necessary by damage for any cause including, customer neglect, damage due to fire, wind, water, storm, riot, vandalism, war, natural disaster, burglary, power line fluctuations or outside of specified norms will void the manufacturers warranty.
TRADEMARKS
POS Innovation offers products from numerous companies. We are an independent reseller of these products, working with their distribution channels to offer these products. All trademarks belong to their respective holders. The absence of a product or service name or logo belonging to respective companies anywhere in the text of this Site does not constitute a waiver of their trademark or other intellectual property rights concerning that name or logo. All other products, logos, and brand names are trademarks and/or registered trademarks of their respective companies. POS Innovation disclaims any and all rights in these marks. POS Innovation makes a best effort to represent the products offered on this site with accuracy and clarity as to the manufacturer of the product, logos, and information pertaining to the products. The use of a logo, company name, trademark, description, or any other reference to products listed on our site does not indicate affiliation with, endorsement by, or representation by, respective companies on our site